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Multi-Factor Authentication

Kindertales uses Multi-Factor Authentication (MFA) to enhance account security by requiring an additional verification method via SMS, email, or an authenticator app. This security measure ensures that only authorized users can access personal information, providing greater protection and peace of mind for parents.

Starting October 29, 2025, Kindertales will begin rolling out Multi-Factor Authentication (MFA) to enhance the security of your account. By November 19, 2025, all Kindertales accounts will have MFA enabled. This added layer of security helps protect your personal information and ensures that only you have access to your account.

What is Multi-Factor Authentication (MFA)?

MFA is a security feature that requires you to provide two or more verification factors to gain access to your account. This means that in addition to your password, you will need to verify your identity using another method, such as a code sent to your phone, email, or an authenticator app.

How to Set Up MFA

Once MFA is enabled for your account, you will be prompted to set it up the next time you log out and log back in. Follow these steps to complete the setup:

  1. Wait for Your Next Login: After your next log out, when you attempt to log back in, you will see a prompt to set up MFA.
  2. Choose Your Verification Method: You will have the option to select one of the following methods for MFA:MFA Method Choice
    1. SMS: Receive a verification code via text message.MFA SMS
    2. Email: Receive a verification code via email.
    3. Authenticator App: Use an app like Google Authenticator or Authy to generate a verification code.MFA Authenticaator
  3. Follow the On-Screen Instructions: Depending on the method you choose, follow the instructions to complete the setup. This may involve entering a code sent to your phone or email, or scanning a QR code with your authenticator app.

MFA Recovery Code

How to Change Your MFA Method

If you wish to change your MFA method, you can do so by following these steps:

  1. Navigate to the My Child > Family Tab: Log in to your Kindertales account and go to the My Child > Family tab.
  2. Edit Your MFA Settings: Click on the "Edit" button next by your profile.
  3. Unenroll and Re-Enroll: Click "Unenroll" to remove your current MFA method.

    Note that this does not disable MFA; it simply allows you to choose a different method upon your next login
MFA Unenroll

Benefits of MFA

Implementing MFA provides several benefits for parents using Kindertales:

  • Enhanced Security: MFA adds an extra layer of protection to your account, making it more difficult for unauthorized users to gain access.
  • Peace of Mind: Knowing that your account is secured with MFA allows you to focus on what matters most—your child's care and development.
  • Protection of Personal Information: With MFA, your personal and financial information is better protected from potential breaches.
  • Easy to Use: Setting up and using MFA is straightforward, and you can choose the method that best suits your needs.
We are committed to ensuring the security of your information and appreciate your cooperation in setting up MFA. If you have any questions or need assistance, please contact our support team.